Get insights on inbound and outbound call centers,
business process outsourcing (BPO),
and outsourcing in the Philippines.
Technical strategies, likeand managing call flows, can definitely do well in improving in call centers. But there are times when the seemingly plain, ordinary approach can be as effective, too.
Here, we have listed six simple ways that every call ce...(more)
The agents in your company are humans, too—not robots—who can get emotionally, mentally, and physically drained when exposed in a harsh. If they feel that their work environment is very toxic—to the point that they have to drag themselves to work—then they cannot deliver t... (more)
Motivating the employees is as significant as treating your customers like they were the most precious gem in the world. If your employee is motivated, rest assured that you can expect positive results and even better customer satisfaction since they are giving their best in the work they do. But...(more)