Get insights on inbound and outbound call centers,
business process outsourcing (BPO),
and outsourcing in the Philippines.
Are you in the middle of deciding whether you should outsourcefor your business or not?
If yes, maybe you are experiencing some difficulties focusing on your non-core functions. It is also possible that you want to leverage on the skills of people who really specialize in thi...
Would you like to know how to make your customers more loyal to your brand?
You should want that because according to Bain & Company, even if you only have a five-percent increase in customer retention, it could translate to a 95-percent increase in profitability.
So how exactly would you retain cu...
Many call center employees are not aware of the comfort and assistance automation, specifically Robotic Process Automation (RPA), can provide to them and their work. There are severalthat use artificial intelligence, or simply known as AI, to improve their labor.
With the use...